HYNDSYT
Support
We answer within two business days.
Contact
Email support@hyndsyt.io.
Common questions
How do I delete my account?
Your profile, then the "•••" button at the top, then
Settings, then Delete account. It cannot be undone. Your Witnuss and your
Memories are not affected. Details are in the
Privacy Policy.
How do I report or block someone?
Open their page in Between Us, tap the "•••" button, then
Report person or Block person. You can also report a moment, a friend
request, or someone's part of a shared moment from its own
"•••" button. We review reports within 24 hours.
I have a new iPhone. How do I get my account back?
Open the app, tap "Join without a Witnuss" if you are asked to pair, then
"Use my profile" and "Use my recovery phrase", and enter your 24 words.
Your old iPhone is signed out. If you never set up your recovery phrase,
set it up now in Settings, then Recovery.
Is Backed an emergency service?
No. It lets friends you choose know where you are and, when you press
Flare, hear what's happening. It does not contact emergency services. If
you are in danger, call your local emergency number.
My friends are not getting my alerts.
Ask them to check Settings, then Hyndsyt, then Notifications:
notifications, Time Sensitive Notifications and Critical Alerts all on.
Backed shows a line on their screen when something is off.
Do I need a Witnuss?
No for Between Us and Backed. With your phone alone, your friends hear
what's happening from the moment you press Flare. With a Witnuss on you,
they also hear the minutes before you pressed.